For Patients

How do I make or reschedule an appointment?

Scheduling and rescheduling is as easy as calling our office at (301) 610-0663 or contacting us online.

Do you take walk-ins or same-day appointments?

We will always do our best to accommodate your schedule. If you need a same-day appointment, call our office at (301) 610-0663 to check our availability.

What is your cancellation policy?

A $75 fee will be charged if you do not cancel with more than 24 hours’ notice of your appointment time. Missed surgery or surgery appointments cancelled with less than 24 hours’ notice will be a $200 no-show/no-call fee.

Credit Card Policy

We require every patient to have a credit card on file. Your credit information will always be fully protected by our off-site card processing partner, Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard-PCI-DSS).

After your insurance has paid their portion, we will:

• Notify you via email of the balance owed
• Charge the balance owed to your card on file
• Email a receipt for the charge

What should I expect at my first appointment?

What to expect at your first appointment will vary depending on what you are being seen for. Regardless, your first appointment will likely begin with a consultation with your provider. During your consultation, your provider will be able to help you develop a personalized treatment plan to help you reach your health and cosmetic goals.

What should I bring to my appointment?

When you arrive for your first appointment, you should bring the following items with you:

• Insurance cards
• A picture ID (school ID, driver’s license, etc.)
• Physician referral–if required by your insurance
• Medical history
• List of prescriptions
• Office Co-pay

We will ask you to fill out a medical history form for both cosmetic and aesthetic procedures.

What insurance plans do you accept?

We accept the following insurance plans:

• Aetna
• Aetna/Coventry
• Anthem
• Blue Cross/Blue Shield
• CareFirst
• Cigna
• Humana
• Innovation Health
• Innovation Health QHP/Exchange
• Medicare
• Multi-Plan/PHCS
• Tricare
• United Healthcare

*Note: Cosmetic procedures are not eligible for insurance claims.

How do I pay my bill?

You have a few options for paying your bill. You can:

• Pay by phone by calling (301) 610-0663
• You can mail your payment to our office at:
  • 9601 Blackwell , Suite 260
    Rockville, Md 20850
• For ALL billing questions, call our office at (301) 610-0663