For Patients

How do I make or reschedule an appointment?

Scheduling and rescheduling is as easy as calling our office at (301) 610-0663 or contacting us online.

Do you take walk-ins or same-day appointments?

We will always do our best to accommodate your schedule. If you need a same-day appointment, call our office at (301) 610-0663 to check our availability.

What is your cancellation policy?

A $50 fee will be charged if you do not cancel with more than 24 hours’ notice. Missed surgery or surgery appointments cancelled with less than 24 hours’ notice will a $100 no-show fee.

Credit Card Policy

We require every patient to have a credit card on file. Your credit information will always be fully protected by our off-site card processing partner, Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard-PCI-DSS).

After your insurance has paid their portion, we will:

• Notify you via email of the balance owed
• Charge the balance owed to your card on file
• Email a receipt for the charge

What should I expect at my first appointment?

What to expect at your first appointment will vary depending on what you are being seen for. Regardless, your first appointment will likely begin with a consultation with your provider. During your consultation, your provider will be able to help you develop a personalized treatment plan to help you reach your health and cosmetic goals.

What should I bring to my appointment?

When you arrive for your first appointment, you should bring the following items with you:

• Insurance cards
• A picture ID (school ID, driver’s license, etc.)
• Physician referral–if required by your insurance
• Medical history
• List of prescriptions
• Office Co-pay

We will ask you to fill out a medical history form for both cosmetic and aesthetic procedures.

What insurance plans do you accept?

We accept the following insurance plans:

• Aetna
• Aetna/Coventry
• Anthem
• Blue Cross/Blue Shield
• CareFirst
• Cigna
• Humana
• Innovation Health
• Innovation Health QHP/Exchange
• Medicare
• Multi-Plan/PHCS
• Tricare
• United Healthcare

*Note: Cosmetic procedures are not eligible for insurance claims.

How do I pay my bill?

You have a few options for paying your bill. You can:

• Pay by phone by calling (301) 610-0663
• You can mail your payment to our office at:
  • 9601 Blackwell , Suite 260
    Rockville, Md 20850
• For ALL billing questions, call our office at (301) 610-0663