For Patients
How do I make or reschedule an appointment?
Scheduling and rescheduling is as easy as calling our office at (301) 610-0663 or contacting us online.
Do you take walk-ins or same-day appointments?
We will always do our best to accommodate your schedule. If you need a same-day appointment, call our office at (301) 610-0663 to check our availability.
What is your cancellation policy?
A $50 fee will be charged if you do not cancel with more than 24 hours’ notice. Missed surgery or surgery appointments cancelled with less than 24 hours’ notice will a $100 no-show fee.
Credit Card Policy
We require every patient to have a credit card on file. Your credit information will always be fully protected by our off-site card processing partner, Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard-PCI-DSS).
After your insurance has paid their portion, we will:
- Notify you via email of the balance owed
- Charge the balance owed to your card on file
- Email a receipt for the charge
What should I expect at my first appointment?
What to expect at your first appointment will vary depending on what you are being seen for. Regardless, your first appointment will likely begin with a consultation with your provider. During your consultation, your provider will be able to help you develop a personalized treatment plan to help you reach your health and cosmetic goals.
What should I bring to my appointment?
When you arrive for your first appointment, you should bring the following items with you:
- Insurance cards
- A picture ID (school ID, driver’s license, etc.)
- Physician referral–if required by your insurance
- Medical history
- List of prescriptions
- Office Co-pay
We will ask you to fill out a medical history form for both cosmetic and aesthetic procedures.
What insurance plans do you accept?
We accept the following insurance plans:
- Aetna
- Aetna/Coventry
- Anthem
- Blue Cross/Blue Shield
- CareFirst
- Cigna
- Humana
- Innovation Health
- Innovation Health QHP/Exchange
- Medicare
- Multi-Plan/PHCS
- Tricare
- United Healthcare
*Note: Cosmetic procedures are not eligible for insurance claims.
How do I pay my bill?
You have a few options for paying your bill. You can:
- Pay by phone by calling (301) 610-0663
- You can mail your payment to our office at:
- 9601 Blackwell , Suite 260
Rockville, Md 20850
- 9601 Blackwell , Suite 260
- For ALL billing questions, call our office at (301) 610-0663